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  • New IT Industry buzzword?

    Posted on October 25th, 2007 troy No comments

    I just received an automated email from a vendor of a product I installed in my home. I had contacted them via the “contact us” link on their web site, asking about a problem I am having.

    Anyway, the automated response came from Triage_Team@company.com. Yes, that is Triage, defined as “the process of sorting victims, as of a battle or disaster, to determine medical priority in order to increase the number of survivors ” using dictionary.com.

    So, there you have it. Maybe a new industry buzzword. Could “HelpDesk” be a thing of the past? We will have to wait and see.

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